HCL Desktops and Laptops Support & Service
Walk-in centres: Reaching out to over 4000 plus towns HCL Touch has 505 HCL owned and manned service locations across the country. Bring HCL service convenient and close to you. Multilingual remote support- 11 vernacular languages
HCL Touch undertakes installation, cleaning and up-gradation of antivirus softwares. Customer care specialists guides customers for online purchase from antivirus portals and assist them through installation. HCL can undertake the process through physical handing over of HCL Desktops and Laptops at any of the service centers for those not very comfortable with technology
HCL Touch Tracking services *
Under this unique service offered by HCL Touch ensures that the customer is automatically updated through an SMS/email against theft or unauthorised access of HCL Desktops and Laptops
HCL Touch Health check *
HCL believes in "prevention is better than cure" and recommends regular check up of HCL Desktops and Laptops for optimizing performance, and screening against security threats. This service is available both as a remote support or onsite service. You can also undertake the health check up by physically handing over the HCL Desktop and Laptop to any of the 505 service locations.
HCL Touch Fortressing *
Under the HCL Touch fortressing services specialized HCL Touch engineers studies the general condition of the HCL Desktop and Laptop of the customer - performance, fine tuning and up-gradations required for better performances and help customers to install Anti-spam, Anti-virus and personal firewall softwares
HCL Touch Operating System and software support *
HCL Touch will assist customers on re-installing, maintaining and repairing of pre-loaded licensed OS/software in HCL Desktops and Laptops at the time of purchase.
HCL Touch Peripherals Installation and Configuration services *
HCL Touch understands that hardware accessories and peripherals are a way of life as HCL Desktops and Laptops have become a very personalized product. HCL Touch assists the customer in installing peripheral like printer/scanner/MFD's along with HCL Desktops and Laptops
Wireless LAN support and Internet mail *
HCL Desktop and Laptop users are mobile, they are always on the go, traveling across cities pan India. Therefore it is important that one has the system compatibility across networks, LAN, Wi-Fi and internet mail options. HCL Touch assists customers in connecting to wireless LAN and Internet mail operations in a cloud of various available networks
Data card/broadband support *
To avoid any issue related to compatibility of broadband and data cad connections, HCL Touch assists customers in configuring the system to the available broadband and data card connections.
Automatic data back up *
HCL Touch assists customers by configuring remotely and taking a back up of data in the system.
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