EasyBee/BeanStalk/BusyBee

IMPORTANT

HCL Branded Products (hereinafter called “Product”) are covered by a HCL Warranty Program (hereinafter called “warranty”). To be eligible for this warranty, you, the end customer, must sign on the warranty card as an acknowledgement of the terms and conditions and return it to HCL Infosystems Ltd. together with proof of purchase (either in the form of invoice or copy of delivery Chelan) within 30 days of purchase. HCL shall at its option either provide the warranty service through its Service points or nominate the HCL Supportnet Partner (HCL SP) to provide the services to you during the warranty period. The warranty shall be provided to you only within the municipal limit of locations where HCL Service Point or its HCL SP has its offices. In other locations, you have to deliver the product to our nearest HCL Service point office or at the nominated HCL SP office for availing warranty support.
This warranty program does not extend to any HCL product purchased from an unauthorized Dealer or Reseller.

WARRANTY PROGRAM-TERMS & CONDITIONS

1. HCL Infosystems Limited (hereinafter called HCL)  warrants to you, the End customer, that the HCL branded Product (s) shall be free from defects in material and workmanship, arising under normal use, for twelve months from the date of installation or thirteen months from the date of delivery   whichever is earlier. This Warranty applies to the branded HCL Products and not to Products or Software manufactured or developed by others that may be sold or distributed by HCL or its Authorized Support Partners. The Warranty and support for those third party NON-HCL Products shall be in accordance with the Terms & Conditions as stipulated and laid down by the respective Third Party Vendors. HCL products may contain re-manufactured parts equivalent to new in performance or may have been subject to incidental use.

2. This Warranty covers only the replacement of defective spare parts and Labour only. The Warranty does not cover Consumables & accessories such as batteries, Plastic/rubber parts, printer heads,  AC adaptor, printer, speaker, Headphone, ink cartridge/ribbons/ toner and other consumables  etc.  HCL's  sole obligation under this Warranty shall be, at its option, to repair or replace the field replaceable Unit (hereinafter called 'FRU') with new or qualified used FRU at its option, in the event of any failure or defect covered by the Warranty arising during the warranty period. Any FRU repaired or replaced under the warranty shall be subject to the balance of the original warranty period applying to the Product. Any FRU replaced under warranty shall become HCL's  property. In no event shall HCL be liable to refund the price money.

3. Warranty is provided for qualified devices. Products not supplied or not qualified by HCL and products for which customer does not allow HCL Service Point or the HCL SP to incorporate engineering improvements will be considered non-qualified devices. If performance of Warranty is rendered difficult or impediment offered there to because of use of nonqualified devices, HCL Service Point or the HCL SP will charge customer for the increased efforts at standard rates.

4. HCL makes no warranty or representation, either express or implied, with respect to all software programs including pre-installed software, application software or other software supplied to you in the product, its quality, performance, merchantability, or fitness for a particular purpose. Nor does HCL warrant that the functions contained in this software will meet your requirements or that the operation of this software will be uninterrupted or error free. As a result, unless otherwise stated in writing, this software is sold 'as is'. Should this software prove defective, you, the purchaser, are assuming the entire risk as to its quality and performance as well as any costs associated with the servicing, repairing, or correction.

5. HCL and its  Service Centers reserve the right to  request proof of purchase (either in the form of warranty card/ certificate, Copy of delivery Chelan or invoice) with date of purchase showing model and serial number before accepting liability for any  Warranty claim.

6. The end Customer shall ensure that the computer data has been fully "backed-up" before it is handed over to the representatives of HCL's Support office or the HCL SP in support of a Warranty Claim. HCL and its representative will make reasonable efforts to return your product with all your software programs, data, or information stored on any media intact. However, if during the repair of the product the contents of the hard disk or data storage media are altered, deleted or in any way modified HCL or its representatives are not responsible whatsoever.

7. Any Software pre-installed by HCL, which is lost or corrupted as a result of a computer failure  giving rise to a valid dead on arrival warranty claim, will be replaced when the  computer is returned to customer, provided that it has not been possible to back up the software due to fault. It is however, the responsibility of the customer to ensure this software is backed -up  after initial start-up in all other circumstances.

8. The customer would bear the cost of replacing/repairing defective spares part in case the Product is out  of  Warranty.

9. It is the customer's responsibility to remove any options, features, parts, alterations and attachments not under warranty service prior to handing of the Product to HCL Service Point or HCL SP.  HCL Service Point or the HCL SP is not responsible for any damage to or loss of such options, features, parts, alterations, attachments or any programs, data or other information stored in any part of the product returned for servicing.

10. Any change of address has to be intimated to HCL Service Point or HCL SP 15 days in advance, so that the remaining part of the Warranty can be transferred at the sole discretion of HCL to the new location. Warranty  is transferable only to those locations where the support is available from HCL Service Point or HCL SP . If the product gets shifted to other locations where HCL Service Points or HCL SPs are  not  available, then the customer needs to take the machine to nearest Service Centre of HCL (the list is available with the reseller/HCL SP and the HCL Office). Incase the  product is covered under onsite  warranty support, there will not be any refund of Onsite support charges for the unused portion of Onsite support warranty. If the reinstallation is  required due to the above cause, HCL Service Point or HCL SP may provide such service at its standard service rates.

11. Warranty   will   automatically get terminated after the expiry of warranty period specified in the Warranty Card, even if the system may not be used for any time during  the warranty period for what so ever reasons.

12. All disputes, differences and questions what so ever which shall arise between the party here to during the warranty Agreement or afterward, touching any clause or matter herein contained, or the rights, duties and liabilities of either party in connection there with, shall be referred to sole arbitrator to be appointed by the chairman of HCL. All such arbitration proceedings shall be held in Delhi and shall be in accordance with and subject to the provision of the Arbitration & Conciliation Act 1996, or any statutory modification re-enactment thereof for the time being in force. The courts at New Delhi shall have the exclusive Jurisdiction in case of any dispute or differences in any matter relating to this warranty program.

13. The customer may permit any third party to use the Product but all the customer obligations under  this warranty program shall remain in force and customer shall make good to HCL all costs, damages and expenses resulting from such use.

14. Customer located outside the city limits of a city municipality limits in which HCL or its HCL Service Center has no office shall pay HCL/ HCL Service Center Outstation Charges as specified by HCL/ HCL Service Center by way of expenses for visits to  customer's location for onsite support.

15. Warranty will be null and void under the following events and would be immediately terminated : -

a. Any correction/alterations made in the printed  configuration of original Warranty card.

b. Any default in the payment of full price of the Product supplied by HCL or its authorized Reseller.

c. If the Product or FRU label/serial number has been altered or obscured.

d. Unauthorized modifications, tampering, abuse or misuse of the Product, repair in those cases where the Product is being or has been serviced by a third party other than HCL/HCL Service Center.

e. Use of NON-HCL media, Supplies and consumables or such items not designed for use with the products serviced under this warranty.

f. Site conditions that do not conform to product's specification, such as air conditioner failure or unusual electrical conditions etc.

g. Other causes beyond HCL's or HCL Service Center control including but not limited to accident, natural disaster, damage caused by fire or water, riots, communal or civil disturbance, strikes, lightning or electrical disturbance, damage during transportation by customer and work performed or modification made by personnel other than HCL employees or its Service Centers.

h. Change of ownership will automatically lead to termination of  Warranty .

i. Any other infringement of terms and conditions will lead to termination of Warranty.

LIMITATIONS

1. This Warranty is valid only in India.

2. This warranty is in lieu of all other express or implied warranties or condition . HCL specifically disclaim the implied warranties or condition of merchantability, and fitness for a particular purpose.

3. No liability is accepted by HCL or the HCL Service Center , for loss of profits or any consequential loss, loss of data, loss of software or the cost of software reconfiguration.

4. If the Product is not in good working order as warranted, the sole and exclusive remedy of the customer shall be at HCL option to repair, or replace the defective parts or Product. Replacement may be either new or like-new. Except such remedy, in no event shall HCL be liable for any damages of any kind, including but not limited to, direct or indirect damages, lost profits, lost savings or other special, incidental, exemplary or consequential damages whether for breach of contract, tort or otherwise, or whether arising out of the use of or inability to use the product, even if HCL or its Authorised reseller or HCL Service Center has been advised of the possibility of such damages or any claim by any other party.

5. HCL shall not be liable for any telephone/facsimile/telex communication charges, import duty / tax/ licensing fee, transport / delivery/ insurance costs or any transportation damages incurred in returning the 'FRU' to HCL or HCL Service Center in support of a warranty claim and subsequently sending back to the customer at the location stated.

6. The Preventive maintenance such as hard disk conditioning or recovery from software virus attacks, software virus checks, hardware diagnostic tests and cleaning are excluded from the Warranty

NOTE:

1. Receipt of Warranty Card at HCL duly signed by the customer indicates your acceptance of the Warranty Program terms & conditions, limitation, and exclusions.

2. HCL reserves the right to alter or cancel this program at any time without prior notice.

HCL Notebook

IMPORTANT

HCL Branded Products (hereinafter called "Product") are covered by a HCL Warranty Program (hereinafter called "warranty"). To be eligible for this warranty, you, the end customer, must sign on the warranty card as an acknowledgement of the terms and conditions and return it to HCL Infosystems Ltd., together with proof of purchase (either in the form of invoice or copy of delivery Chelan) within 30 days of purchase. HCL shall at its option either provide the warranty service through its Service points or nominate the HCL Supportnet Partner (HCL SP) to provide the services to you during the warranty period. The warranty shall be provided to you only within the municipal limit of locations where HCL Service Point or its HCL SP has its offices. In other locations, you have to deliver the product to our nearest HCL Service point office or at the nominated HCL SP office for availing warranty support.
This warranty program does not extend to any HCL product purchased from an unauthorized Dealer or Reseller.

WARRANTY PROGRAM-TERMS & CONDITIONS

1. SCOPE:

a. Subject to the terms contained herein, HCL shall on best efforts basis provide only corrective maintenance service and replacement of deceptive parts of the Product for the period as mentioned in the warranty card in this Booklet through its Authorised Service centres in India.

b. You shall bring the Product to Authorized Service Centre(s) for repair in case of any malfunction or any defect in the Product covered under this warranty.

c. HCL reserves the right to dispose off the Product at the risk and cost of the customer at it's own sole discretion, without incurring any liabilities whatsoever in case you do not take delivery within 30 days from the date intimated to you for collecting the Product after the warranty repair.

d. You should produce the original Warranty Card and / or proof of purchase at the time of approaching the Authorized Service centres to avail the Warranty. HCL reserves the right to refuse the Warranty in case the Warranty card and / or proof of purchase is not produced.

e. Hours of Service : Provision of Warranty service will be as per the normal working hours on the working days at the respective Authorized Service centres where the Customer approaches to avail services.

2. THE WARRANTY EXCLUDES:

a. Any Preventive maintenance including but not limited to conditioning of hard disk or recovery from software virus attacks, software virus checks, hardware diagnostic test and cleaning; or

b. Any peripheral items such as connectivity items, headphones, adapter, battery, memory cards, carry case, built in or external devices such as fax / data/ voice modem, wireless LAN Card, Blue tooth card, any telecommunication devices; or

c. Any item not forming part of the product including any part sourced by you through the third party; or

d. Any plastic parts, consumable, casing, covers, connectivity adopter, memory card, rubber parts and soft / carrying case

e. Onsite Service and repair of the product.

3. THIS WARRANTY SHALL BE VOID IF THERE IS ANY:

a. Unauthorized correction / alterations made in this Warranty card.

b. Default in the payment of full price of the product supplied by HCL or its authorized Reseller.

c. Unauthorized modifications, tampering, misuse, abuse or misuse of the product including where the product is being or has been serviced by a third party other than authorized service Center(s).

d. Product label / serial numbered is altered or obscured.

e. Failure or detect was attributable to any extrinsic cause, accidental damage, improper use, modification, adaptation, neglect, wear and tear, improper installation, improper connection with any peripheral, external electrical fault.

4. HCL's sole obligation under this Warranty shall be, at its option, to repair or replace the defective parts with new or qualified used parts. Any such parts or component replaced during Warranty shall become the property of HCL. Any part repaired or replaced under the warranty shall be subject to the balance warranty period applying to the Product. In no event shall HCL be liable to refund the price money.

5. You shall ensure that the Product data has been fully "backed-up" before it is handed over to the representatives of Authorized Service Centre in support of a Warranty Claim. HCL and its representative will make reasonable efforts to return your product with all your software programs, data, or information stored on any media intact. HCL or its representatives are not responsible whatsoever if during the repair of the product the contents of the hard disk or data storage media is altered, deleted or in any way modified.

6. Receipt by the Authorized Service center of Product does not mean that Product will be repaired without cost to you. If the authorized service center determines that the repairs not covered under Warranty you will be duly notified if you were to authorize the repairs not covered under the Warranty you will be responsible for paying the current repair charges.

7. Any Software pre-installed by HCL, which is lost or corrupted as a result of Product failure giving rise to a valid dead on arrival warranty claim, will be replaced when the Product is returned to customer, provided that it has not been possible to back up the software due to fault. It is however, the responsibility of the customer to ensure this backed-up after initial start- up in all other circumstances.

8. Any Software pre-installed by HCL, which is lost or corrupted as a result of Product failure giving rise to a valid dead on arrival warranty claim, will be replaced when the Product is returned to customer, provided that it has not been possible to back up the software due to fault. It is however, the responsibility of the customer to ensure this backed-up after initial start- up in all other circumstances.

9. You shall be responsible to remove any options, features, parts, alterations and attachments not under warranty service prior to handing of the Product to the Authorised service center. HCL shall not be responsible for any damage to or loss of such options, features, parts, alterations, attachments or any programs, data or other information stored in any part of the product returned for servicing.

10. Warranty will automatically get terminated after the expiry of warranty period specified in the Warranty Card, even if the Product may not be used for any time during the warranty period for what so ever reasons.

11. Not withstanding anything else contained herein, HCL shall not be liable for any delay in performing its obligations hereunder if such delay is caused by circumstances beyond its reasonable control (including without limitation any delay caused by any act or omission of the other party). HCL shall endeavour (but shall not be under obligation) to notify the customer of the reasons for the delay (and the likely duration of the delay).The performance of HCL's obligations shall be suspended during the period that the said circumstances persists and HCL shall be granted an extension of the time for performance equal to the period of the delay.

12. HCL specifically disclaim any implied warranties or condition of merchantability,and fitness for a particular purpose.

13. This warranty is personal to the customer and is not transferable.

14. HCL may assign any of its right and/or obligations, either in whole or in part, to any of its affiliates or any third party. HCL may also at its discretion enter into any sub-contract with any person for the performance of any part of this warranty or appoint any authorized service provider.

15. Not withstanding anything else contained herein, HCL shall not be liable to the customer for any loss of profits or loss of data or loss of software or the cost of software reconfiguration or any loss or damage sustained or incurred by the Customer or any third party or any direct or any indirect or consequential loss including without limitation, personal injury or loss of business, profit, revenue, data or programs, and all other commercial damages whether arising from negligence,breach of contract or any delay in repair of the product howsoever.

16. All disputes, differences and questions what so ever under this warranty shall be referred to sole arbitrator to be appointed by HCL. All such arbitration proceedings shall be held in Delhi and shall be in accordance with and subject to the provision of the arbitration & conciliation act 1996, or any statutory modification re-enactment thereof for the time being in force. The courts at New Delhi shall have the exclusive jurisdiction in case of any disputes or differences in any matter relating to this warranty program.

17. The LCD, screen used in this Notebook is an exceptionally high technology product with millions of thin film transistors giving you a very fine picture detail. Occasionally a few non-active pixels may appear on the screen as a fixed point of red, green, blue, white or black color. These symptoms are normal with LCD screens and do not indicate a problem or defective panel. HCL owns no responsibility for such manufacturing limitations and hence the LCD screen is not subject to replacement during the period of warranty.

ME Gaming Console

OVERVIEW

The purchase of every HCL Handheld Gaming Console is backed by HCL’s Best Assured standard customer care support and service infrastructure, which enables your access to prompt and effective assistance when you need it. This HCL Best Assured support offers you, several convenient options to reach us all through the year. All this to provide you, our privileged customer, our award winning Best Assured comprehensive customer care service!!

HCL branded Handheld Gaming Console is covered by a free replacement warranty for a period of THREE MONTHS from the date of purchase.

Warranty Service is available on HCL working days during 9.00am to 5.30pm and excludes public holidays. The warranty is applicable in INDIA only.

TERMS & CONDITIONS

1. HCL warrants the product to be free from defects in material and workmanship, arising under normal use for a period of three months from the date of Invoice. HCL reserves the right to request proof of purchase (either in the form of warranty card or installation note or delivery challan or invoice copy) with date of purchase showing model and serial number before accepting any liability for warranty claim.

2. HCL's sole obligation under the warranty shall be to replace the defective Handheld Gaming Console with a new one or a similar model of equivalent value, if the same model is not available, in the occurrence of any failure or defect covered under the warranty during the warranty period. The warranty is provided only on console and not on other in-box contents like batteries, chargers, cables, headphones, etc.

3. Any Handheld Gaming Console replaced under the warranty shall be subject to the balance of the original warranty period applicable to the product.

4. If HCL determines that the replacement is not covered under the warranty, you will be duly notified.

5. The customer of HCL Handheld Gaming Console would need to bring in the defective product to the HCL Service Centre to make a request for free replacement along with original purchase invoice or warranty card.

LIMITATIONS

1. All other express or implied warranties, including the implied warranty of merchantability and fitness for a particular purpose, are hereby disclaimed.

2. If the Handheld Gaming Console is not in good working order as warranted, the sole and exclusive remedy shall be replacement of the Handheld Gaming Console with a new one or a similar model of equivalent value.

3. This warranty extends only to original purchaser and is non-transferable.

4. This warranty program does not extend to any product purchased from an unauthorized dealer or reseller.

5. HCL may assign any of its rights and / or obligations, either in whole or in part, to any of its affiliates or any third party. HCL may also at its discretion enter into any sub contract with any person for the performance of any part of this warranty or appoint any authorized service provider.

6. Warranty will automatically get terminated after the expiry of warranty period specified in this document, even if the product may not be used for any time during the warranty period for whatsoever reasons.

EXCLUSIONS

The warranty shall be void if:-

1. Product or part label / serial number has been removed, damaged, altered, or obscured. Failure or defects of the product or part has been resulted from or attributable to:

2. Modification, service, maintenance or repair done other than by a HCL representative or HCL authorized partner.

3. Any extrinsic cause, accidental damage, improper use, modification, adaptation, neglect, wear and tear, improper installation and connection, external electrical fault leading to hardware/ component failure/ burnt and any fire accidents which damage the hardware and the components.

4. Operation outside the usage parameters stated in the user documentation that-
Improper physical/ electrical or operating environment.
Loss or damage in transit.

5. Unauthorized correction/ alterations made in invoice copy/ installation note.

6. Default in the payment of full price of the product supplied by HCL or its authorized reseller.

LIMITATIONS OF LIABILITY

If the HCL Handheld Gaming Console fails to work as warranted, HCL's maximum liability under the limited warranty is expressly limited to the lesser of the price paid for the product or replacement of Handheld Gaming Console that malfunction in conditions of normal use. Except as indicated above, in no event will HCL be liable for any damages caused by the product or the failure of the product to perform, including any lost profits or savings, business interruption, loss of use or any other commercial or economic loss of any kind, or special, incidental, or consequential damages. HCL is not liable for any claim made by a third party or made by you for the third party. This limitation of liability applies whether damages are sought, or a claim is made, under this limited warranty or as a tort claim (including negligence and strict product liability), a contract claim or any other claim. This limitation in liability cannot be waived or amended by any person. This limitation of liability will be effective even if you have advised HCL, or an authorized representative of HCL, of the possibility of any such damages or even if such possibility were reasonably foreseeable.

DISCLAIMER

1. Small horizontal lines may appear on your TFT display when batteries need replacement.

2. Small bright dots may appear on your TFT display when you turn the console on. Your display contains an extremely large number of thin film transistors (TFT) and is manufactured using high precision technology. Any small bright dots that may appear on your display are intrinsic characteristics of the TFT manufacturing technology.

CUSTOMER RESPONSIBILITES

To enable HCL to provide the best possible support and service during the limited warranty period, you will be required to:

1. Ensure that all manufacturers' labels (such as serial numbers) are in place, accessible, and legible.

2. Maintain an environment consistent with product specifications and supported configurations.

FORCE MAJEURE

HCL will not be liable in any manner whatsoever in the event prevented or delayed in the performance of any of its obligations due to conditions constituting Force Majuro, which shall include but not limited to, outbreak of war/diseases, strikes, curfew, concerted action of workmen, riots, communication failure, abnormal situation of the OEM supplier, natural disasters, accidents, regulations of the Government of India or any other foreign country, etc.

Governing law and jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of India and shall be subject to the exclusive jurisdiction of the courts of New Delhi.

NOTE: HCL reserves the right to alter or cancel the warranty program at any time without prior notice.